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  • Do you offer local pick up ?
    YES - whenever you can, I highly recommend taking advantage of my TWO pick up locations: 1. Mississauga (401 & Mavis) 2. Toronto (Dufferin & St-Clair) When checking out, scroll down and choose Local Pick Up as your 'Shipping Method' and when your order is ready I will coordinate based on your choice of pick up location.
  • How long will it take for my order to arrive via mail?
    Canada Post is used to mail within Canada. Most people receive their order within 5-10 business days however this time frame can vary with circumstances beyond my control. Due to the current situation with COVID-19, please be aware that there may be shipping delays so you order may take longer than usual to arrive. I appreciate your patience! I offer three different options for mailing with Canada Post: 1. Regular Lettermail (No Tracking Number) $5-$6 2. Regular Mail with Tracking Number $12-$14 3. Expedited Mail with Tracking Number $20-$25 **NOTE: If Regular UNTRACKED Lettermail is chosen at checkout there is NO WAY for me to know where you package is or how long it will take to arrive. In addition, if this option is chosen I cannot offer a refund nor can Canada Post
  • Where do you ship?
    We currently ship across Canada only.
  • How long will it take for my order to be ready?
    Due to the demand (and Sew Bella being a one gal show), please allow 3-5 business days for your order to be ready. Once your order is ready, you will get an email notification for pick up or that your order has been mailed.
  • What is your Return Policy?
    Due to the nature of these products, all sales are final. Please contact me if there are any issues with your order.
  • How are your totes reversible?
    My totes are made with two different layers on the exterior; one side is a cotton pattern and the other side is a classic canvas material. Flip it inside out and you have two tote styles to choose from!
  • I have a small/big head; will your headbands fit me?
    All our headbands are made using stretchy fabric. The knot is also fully adjustable so you can loosen or tighten it as much as you need for the best fit.
  • Can I shop your products in store?
    Lucky for you, you can find my products in TWO locations in the GTA: Curated Market Co (Midtown Location) - you can shop my scrunchies and headbands at this location Waves in the Village (Burlington) - you can shop ALL my products at this location I also participate in many markets in the GTA all year round - follow me on instagram @sewbella_ to see what I am up to :)
  • Where do you get your materials from?
    All material; fabric, elastic and thread are all sourced by local businesses in the GTA!
  • Do you offer bulk/custom orders?
    Yes I do. Please contact me to inquire.
  • How do I know what size mask I am?
    I have created a size guide to help measure and pick the best fit. The size guide measurements can be found when shopping the masks. Please note that the size guide is only used as a generic template. As all products are handmade, fit and shape will vary. For the satin masks, they are one size however all come with adjustable straps.
  • Are the masks made with a filter pocket?
    No, there is no filter pocket BUT all cotton patterned/solid masks are made using two layers of 100% cotton and you have the option to add a layer of non-woven polypropylene on the inside. Satin masks are made using two layers of 100% satin.
  • Are masks made with a metal nose wire?
    No, they are not. The masks are designed with the ultimate comfort, the option of three sizes allows you to find the best fit. The bigger masks, medium and large, are made with pleats to support the nose area better.
  • How should I wash my mask?
    Masks should be washed by hand using warm water and soap. Hang to dry. (These instructions can also be applied to the other items like scrunchies and headbands)
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