FAQ

How long will it take for my order to be ready?


Due to the demand (and Sew Bella being a one gal show), please allow 3-5 business days for your order to be ready. Once your order is ready, you will get an email notification for pick up or that your order has been mailed.




What is your Return Policy?


Due to the nature of these products, all sales are final. Please contact me if there are any issues with your order.




How do I know what size mask I am?


I have created a size guide to help measure and pick the best fit. The size guide measurements can be found when shopping the masks. For the satin masks, they are one size however all come with adjustable straps.




Are the masks made with a filter pocket?


No, there is no filter pocket BUT all cotton patterned/solid masks are made using two layers of 100% cotton + a layer of non-woven polypropylene on the inside, as recently recommended by the Government of Canada for non-medical masks. Satin masks are made using two layers of 100% satin.




Where do you get your materials from?


All material; fabric, elastic and thread are all sourced by local businesses in the GTA!




Are masks made with a metal nose wire?


No, they are not. The masks are designed with the ultimate comfort, the option of three sizes allows you to find the best fit. The bigger masks, medium and large, are made with pleats to support the nose area better.




How should I wash my mask?


Masks should be washed by hand using warm water and soap. Hang to dry. (These instructions can also be applied to the other items like scrunchies and headbands)




Do you offer bulk/custom orders?


Yes I do. Please contact me to inquire.




How long will it take for my order to arrive via mail?


Canada Post is used to mail within Canada. Most people receive their order within 5-10 business days however this time frame can vary with circumstances beyond my control. Due to the current situation with COVID-19, please be aware that there may be shipping delays so you order may take longer than usual to arrive. I appreciate your patience! I offer three different options for mailing with Canada Post: 1. Regular Lettermail (No Tracking Number) $5-$6 2. Regular Mail with Tracking Number $12-$14 3. Expedited Mail with Tracking Number $20-$25 **NOTE: Due to the current COVID-19 situation, if Regular UNTRACKED Lettermail is chosen at checkout there is NO WAY for me to know where you package is or how long it will take to arrive. In addition, if this option is chosen I cannot offer a refund nor can Canada Post




Where do you ship?


We ship across Canada & US




Do you offer local pick up ?


YES - whenever you can I highly recommend taking advantage of my TWO pick up locations. 1. Mississauga (401 & Mavis) 2. Toronto (College & Ossington) When checking out, scroll down and choose local pick up as your 'Shipping Method' and when your order is ready I will coordinate based on your choice of pick up location.